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Undertaking a SWOT analysis of customer service involves identifying what “customer service” represents for you and your organization in terms of procedures, behaviors, motivations and attitudes. It means analyzing your entire customer service process at every level and stage in terms of its existing strengths and.
While that can be worthwhile for an operational analysis, a SWOT that focuses on sales and customer service should absolutely involve all .
Using a SWOT Analysis to Improve Customer Service Performance. Share Tweet. Print Email Steve Ferrante, author. View bio. Bio; One of the best ways to do this is to perform a customer service SWOT analysis to gain a clear understanding of how your organization is currently performing – strengths and weaknesses in customer service . What is a SWOT Analysis? It is a way of evaluating the strengths, weaknesses, opportunities, and threats that affect something. See WikiWealth's SWOT tutorial for help. Remember, vote up the most important comments.
A SWOT analysis is a tool for documenting internal strengths and weaknesses in your organization, unit, department, area, or program, as well as external opportunities and threats. You can use this information in your planning to help achieve your goals. Customer service can make or break a small business – learn more about your opportunities and threats with a SWOT Analysis.