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What Is External Customer Service?

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❶Without external customers, your company would have no revenue and no reason for being in business.

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What Is an External Customer?
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External customers are those who see your company mainly as a provider of something they buy. Internal customers participate in your business by actually being a part of it. Valuing External Customers. Without external customers, your company would have no revenue and no reason for being in business.

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External customers use a company’s products or services but are not part of the company. An external customer is an individual who enters the store and buys merchandise. Internal customers are members of an organization who depend on the assistance of one another to accomplish their job.

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External customers are customers out side your business example: diner in a restaurant; People buying groceries in a supermarket; Guests in a hotel; Travellers buying tickets from any airlines; Fashionistas buying clothes in a boutique; As long as it involves people using or buying you goods and services you providing are called external custoners. Transcript of The different types of external customers: Their potential n Groups Thorpe Park has offered discounts on group tickets charging them £ per adult (age 12+) and £ per child if they choose to book online.

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Internal and External Customers. This lesson will consider the internal and external customer, how marketing is used to build and nurture customer relationships, and will begin to build your knowledge on the customer loyalty. So let’s begin by looking at external customers and internal customers. An internal customer is a member of your organization who consumes services provided by your organization that aren't available to external customers. It is common for departments, teams and individuals to view internal stakeholders as their customers.